Once installed, follow the instructions in the video tutorial found in the “User Guide” section on our website.
Proceed with purchasing and installing the VR experiences you want to explore.
If you want to preview new updates, you can download them from the public BETA channel on the Meta Store using this invitation link.
Is it necessary to create an account to use the app?
Yes, you need to create a personal account or log in with your credentials to fully access the app’s features.
How can I purchase the available experiences?
After installing the app on your headset, follow the instructions for purchasing experiences on the official website. You will find the video tutorial and all the instructions in the “User Guide” section.
How do you link the purchased experiences to the app installed on the headset?
The purchased experiences are linked to your profile through the procedure outlined on the User Guide page. Once you log in from the headset, you’ll find them available in the Hub; you just need to pair and enter the code sent to you by email.
Can I install multiple experiences at the same time?
Yes, you can purchase and install multiple VR experiences and access them all through the app’s Hub.
Is an internet connection required to use the app?
Yes, an active internet connection is required to download the app, log in, and install the experiences.
What should I do if an experience doesn’t start or freezes?
If you encounter problems, close and restart the app. If the issue persists, visit the Contacts section on the website or email us at info@scenaurbana.com.
Where can I find updates for the app or the experiences?
Updates are notified directly on the headset. You can also check for them manually in the Meta Store under “Updates.”